Natural hazards threaten the urban system and its components that are likely to fail. With their high degree of interdependency, urban networks and services are critical issues for the resilience of a city. And yet, network managers are scarcely aware of their flaws and dependencies and they are reluctant to take them into account. In order to develop an operational tool to improve urban resilience, we propose here an auto-diagnosis method to be completed by network managers. The subsequent confrontation of all diagnoses is the basis of collaborative research for problem identification and solution design. The tool is experimented with the Parisian urban transport society